PAP Resupply Program FAQ

Frequently Asked Questions about when and how to order replacement PAP supplies
Putting on PAP mask

FAQs

What is the resupply program? 

Why should I replace my PAP equipment? 

How often should I replace my supplies? 

Can I participate in the program?

How does the resupply program work?

How will I be contacted to replace my supplies?

What types of PAP supplies do you offer?

How long will it take to get my supplies?

Will my insurance cover my supplies?

How will I be billed?

How can I sign up?
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What is the purpose of the resupply program? 

Our resupply program is a convenient and reliable way to make sure that you always have the equipment that you need to keep your PAP machine working optimally. It works something like this: you place your resupply order online, and we ship your supplies straight to your house in about two weeks! 

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Why is it important to replace my PAP equipment? 

Man putting on PAP maskYour CPAP’s accessory equipment is a lot like other frequently used health products, such as your toothbrush or a razor: it deteriorates, ceases to function optimally, and can get germy and unsanitary. Just like you wouldn’t use the same toothbrush for months on end, it’s important to replace your CPAP equipment to make sure that your machine is as clean, effective, and comfortable as possible. There are three main reasons you should regularly replace your PAP equipment: 

  1. Hygiene. PAP equipment, such as tubing and masks, can get germy over time. Replace regularly to keep your machine sanitary. 
  2. Effectiveness. It is vital that your equipment be replaced regularly so that it functions properly. For instance, as masks age, they can crack or stretch, causing irritation and leaks. 
  3. Comfort. Old equipment, especially masks and cushions, can irritate your face and lead to lack of compliance. 
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How often should I replace my PAP equipment?  

Certain supplies need be replaced anywhere from every two weeks to every six months. Many insurance plans follow these Medicare guidelines: 

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Generally, PAP supplies should be ordered every 90 days. If you sign up for our program, we will send you an automated email every 90 days reminding you to place your order. Your insurance may have a different allowance for replacement supplies. That's why we will verify your coverage before processing your order. Unless you request otherwise, we will send you the maximum number of supplies allowed by your insurance plan. 

Learn more about different PAP equipment, how often it should be replaced, and how to tell it's getting old.

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Can I participate in your PAP Resupply Program? 

Anyone who has a valid prescription for PAP equipment can order their supplies through our program--whether you were diagnosed by Advanced Sleep Medicine Services or have never had a service from us before. Just fill out our brief PAP supply request form, and if we need any other information, we will contact you directly!

Click below to get started!

Request supplies   
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How does the resupply program work? 

Here is the basic process for receiving your supplies: 

  1. You will receive an email or phone call during the month (usually every 90 days) that you are eligible for supplies to see if you are ready for your next shipment. 
  2. If you're not ready for supplies at that time, let us know and we won't contact you again until the next month.
  3. Once you confirm your order, your insurance will be verified, and authorization requested (if needed) before shipping.
  4. You will receive an email with your tracking number once your order has shipped.
  5. You can expect to receive your supplies on your doorstep within 2 weeks if we don't contact you for more information.
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How will I be contacted to replace my supplies, and how can I change my contact preferences?

We have several contact options for patients who want to be reminded to resupply their device: 

  • Phone only: Our automated system will call you in the month that you are eligible for replacement supplies. You can either press to process your order (no further action required) or be transferred to a customer service rep. You can also call us back at a more convenient time. 
  • Email only: You will receive approximately one email per week in the month that you are eligible for replacement supplies. The reminder email will instruct you to process your order with our simple online form. We will contact you if we need more information. 
  • Email and phone: We will first send you a reminder email that will instruct you to process your order online. If you don't process your order, we will use our automated system to call you later in the month. 

To update or change your contact preferences, please use one of the following options: 
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What types of PAP supplies do you offer?

Nasal PAP mask resuppliesWe supply masks, cushions, tubing, filters, and water chambers. For more information see our supply products page.
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How long will it take to get my supplies?

From the time you fill out your supply request form to the time your supplies appear on your doorstep should take approximately two weeks. 
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Will my insurance cover my resupply shipments? 

Many insurance plans follow Medicare guidelines for replacement frequency. This typically covers resupply orders every 90 days. See our Insurance FAQs page for more information. 
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How will I be billed for my replacement supplies?

If your insurance covers your PAP supplies, we will contact your insurance. You should receive a bill in 1-2 months for the resupplies. We also have a going cash rate for our supplies. 

If you like, you can pay your bill online. If you have any further questions, contact payments@sleepdr.com.
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How can I sign up for the program?

It's really easy! You can order online or by phone.

Call us at (877)775-3377 and select option 5 to speak to our resupply department. Or, click the button below, fill out your information, and your supplies will be on their way! 

Request supplies

Contact Us:

Advanced Sleep Medicine Services, Inc.
Corporate Office
17835 Ventura Blvd. Suite 300
Encino, CA 91316

Phone (877) 775-3377
Fax (877) 855-6227 
info@sleepdr.com

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About Us:

Our mission is to empower sufferers of sleep disorders, like sleep apnea, to lead more fulfilling lives by improving their sleep. We believe that by caring for and educating our patients and diagnosing and treating their sleep disorders we can help them achieve better health.

With 20 locations across California, we are the leading provider of in-center and in-home (HST) sleep studies, PAP therapeutic devices, and replacement PAP supplies. We are contracted with more than 300 medical groups and commercial health plans. We partner with independent physicians who are at the forefront of the field of sleep medicine and together we provide high-quality, affordable, result-oriented and patient-centric diagnostic and therapeutic sleep medicine services. We strive to make all our interactions with patients, referring physicians, coworkers, and others courteous, caring and professional and we consider each interaction with our patients as an opportunity to live up to our commitment to the highest standards of patient care. 

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© 2025 Advanced Sleep Medicine Services, Inc.

Original photos by Francisco Crow www.fc-images.net All rights reserved.
Our administrative offices AND sleep centers will be closed on Monday, September 5, 2016 in observance of the Labor Day holiday.